David Walmsley,
Director, M&S

Gaetano Sodo, General Manager, Luxottica

Jeremy Cooper, Head of Trading, MoonPig.com

Mark Madden, Digital Director,
House of Fraser

Sean McKee, Head
of eCommerce/CS, Schuh


Without customers we have no business. How can we gain their interest, take their money and repeat profitably?

The products we offer define us to our customers - their relevance to their needs and desires, and the experience of ownership.

The ‘unit of commerce’ in multichannel is the order. More so than the sale, it is the creation of an order that drives our operations to pick, pack, ship and deliver.
WORKSHOP 1                TIME: 11.20 AM
Mobile Faux-Pas that hurt your conversion rate
WORKSHOP 2                 TIME: 11:20 AM
Consumer trends that are shaping the retail and shopper experiences.
WORKSHOP 3                  TIME: 11.20 AM 
Finding the Opportunities You Never Knew Existed
WORKSHOP 4                 TIME: 11.20 AM
Mapping Your Online Personalisation Strategy
WORKSHOP 5                TIME: 14.00 PM
Common Fraud Disasters...and How to Avoid Them!
WORKSHOP 6                 TIME: 14.00 PM
Top 5 Strategies for Optimising Omnichannel Personalisation

Delegate registration

08.00 am

Conference begins

09.00 am

FREE exhibitions & workshop registration

09.30 am

FREE exhibitions & Conference closes

17.00 pm

Post conference cocktail party

17.00 to 20.00 pm

Title Sponsor Plenary Session Sponsor Roundtable Sponsor C-Level Dinner Sponsor
Singapore Post (SingPost) height=
Event Bag Sponsor Post Event Party Sponsor Coffee Point and Programme Sponsor Delegate Notebooks & Pens Sponsor
Wiser height= C4 Commerce
Tabletop sponsor Registration & Badge Sponsor Floor Tile Sponsor Trade Partner
C4 Commerce C4 Commerce IMRG height=

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This event is owned by:

Internet Retailing Events Ltd, Part of the Clarion Events Group , 2nd Floor, 52-54 Gracechurch Street, London