(A 5 minute gap has been allocated between every presentation to move between streams)

9.00 Chairman’s Introduction ? Ian Jindal, Editor-in-Chief, Internet Retailing
9.10 Sir Stuart Rose, Chairman, Ocado and Dressipi
Sir Stuart will share his thoughts and insight into the customer, retail and the future of the industry.

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9.40 Laura Wade-Gery. Executive Director, Multi-channel E-commerce, Marks & Spencer
Laura will share details of the company’s journey to cross-channel operations and how it combines start up agility though the digital lab with its core business to move with even greater pace and deliver first to market technology and experiences for its customers.

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10.10 Ilan Benhaim, Co-founder, Vente-Privee
With insight from collaborating with 2,000 brands, 19 million vente-privee.com members and three important numbers (5, 10 and 20), Ilan will discuss how brands can reap the true benefits of the internet and transform user experience both on and offline and across international borders.

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10.40 Questions
10.50 Break

Stream 1: The Customer

Sponsored by

ApptusCertona

11.20
Chairman’s introduction ? Dr Mike Baxter, Saleslogiq
sales logiq
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11.20 – 11.50
Stream keynote: Tailoring the online journey to create a personalised customer experience
Speaker: Johan S?venstrand, Ecommerce Manager, Ginza AB

Apptus_sm
sponsored by Apptus
Apptus
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11.55 – 12.25
Joining up the touchpoints and adding value
Speaker:Jeremy Fennell, Ecommerce Director, Dixons Retail

Dixons retail
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12.30 ? 1.00
Staying ahead of the online retail game through collaboration
Speaker: Joel Stevenson, Managing Director, Wayfair.co.uk


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Stream 2: The Business

Sponsored by

SilverpopRed Technology

11.20
Chairman’s introduction ? Emma Robertson, Transform

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11.20 – 11.50
Stream keynote: Becoming a “Best Friend Brand” through Behavioural Marketing
Speaker: John Watton, Senior Director ? Marketing EMEA, Silverpop


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11.55 – 12.25
Risks and opportunities in the global economy
Speaker: Warwick Knowles, Deputy Chief Economist, Dun & Bradstreet

d&b
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12.30 ? 1.00
Simplifying the interfaces to close the sale
Speaker: Shivani Tejuja, eCommerce & Multichannel Director, New Look


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Stream 3: The Industry

Sponsored by

Ivis GroupWorldPay

11.20
Chairman’s introduction ?
Ray Fowler, Executive Director Advisory Services CIS Retail, Ernst & Young

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11.20 – 11.50
Stream keynote: Navigating the payment landscape in established and emerging markets
Speaker: Peter Wickes, VP Business Development

WorldPay
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11.55 – 12.25
Stream keynote: Creating a seamless Consumer-Driven Shopping Experience with Omni-Channel
Speakers: Rob Garf, VP Product & Solutions Marketing, Demandware


Alessio Rossi, VP, Interactive and E-Business Marketing, Lancome USA

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12.30 ? 1.00
The Connected Future
Speaker: Lloyd Burdett, Head of Global Clients and Strategy, The Futures Company


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1.00 – 2.00 Lunch
2.00 ? 2.30
Stream keynote: Delight your omni-channel shoppers with a personalisation strategy beyond traditional commerce
Speaker: Glynn Evans, Principal, Tripstone Consulting
Sponsored by Certona

eSeller
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2.35 ? 3.15
Panel Discussion ? Internet Retailing In Store

Panellists include:
Sean McKee, Head of Ecommerce and Customer Services, Schuh


Paul Wright, Head of E-commerce, Fat Face


Anders Dahlberg, E-commerce Manager, Intersport Sweden

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2.00 ? 2.30
Stream keynote:
Delivering customers individual ordering expectations
Speakers: Matthew Keys, Digital Marketing Manager, Hotel Chocolat

Red Technology
James Candy, Business Development Director, Red Technology
Red Technology
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2.35 ? 3.15
Panel Discussion ? International
Panelists include: Donna Chen, Group Strategy – International Online Development, Alliance Boots

Jan Mehmet, Global Digital Director, Jack Wills

Rob Jennings, Ecommerce Director, Mamas and Papas

Ray Fowler, Executive Director Advisory Services CIS Retail, Ernst & Young

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2.00 ? 2.30
Stream keynote: How to keep up with customers whilst running to stand
still: combining innovation and the knowledge of your people
Speakers:
Qusai Sarraf, CEO, IVIS Group
Steve Robinson, COO of ACHICA


Sponsored by IVIS Group
Ivis Group
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2.35 ? 3.15
Panel Discussion: A reality check for mobile
Panelists include:
Jonathan Wall, Group E-Commerce Director, Shop Direct

Paul Jackson, Head of Digital Development, Argos

Peter Briffett, Managing Director, LivingSocial UK & Ireland

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3.15 – 3.55 Break
3.55 – 4.25
Service as a key differentiator
Speaker: Jo Causon, Chief Executive, Institute of Customer Service


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4.30 ? 5.00
Closing keynote: Challenging the future
Speaker: Brad Little, Head of Vertical Solutions, Facebook

facebook
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3.55 – 4.25
Simplifying IT for omnichannel
Speaker: Chris Mangham, IT Director, M.Video.ru

m video ru
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4.30 ? 5.00
Closing keynote: Challenging the future, a retail perspective
Speaker: Tanya Lawler, Vice President, UK Trading, eBay

m video ru
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3.55 – 4.25
Please sir, can i have more (channels)?
Speaker: Ashley Payne, Head of Online Trading, Debenhams

Debenhams
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4.30 ? 5.00
Closing keynote: Challenging the future
Speaker: Peter Fitzgerald, Country Sales Director, Google, UK

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Title Sponsor Plenary Session Sponsor Roundtable Sponsor C-Level Dinner Sponsor
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Event Bag Sponsor Post Event Party Sponsor Coffee Point and Programme Sponsor Delegate Notebooks & Pens Sponsor
Wiser height= C4 Commerce
Tabletop sponsor Registration & Badge Sponsor Floor Tile Sponsor Trade Partner
C4 Commerce C4 Commerce IMRG height=

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