SPEAKERS

KEYNOTE SPEAKERS

boohoo.com
Peter Williams, Chairman, boohoo.com

Peter is Chairman of 2 online retailers - boohoo.com plc, a UK quoted company selling young fashion, and Mister Spex, selling eyewear from its base in Berlin – and also the fashion brand, Jaeger. He is also a non-executive director at Rightmove plc, the UK’s largest property portal; Cineworld Group plc, one of Europe’s leading chains of cinemas; Sportech plc, owner of the Football Pools and an operator of gaming totes; and is a trustee of the Design Council.
During his executive career he was Chief Executive at both Selfridges plc and Alpha Airports plc. He has also served on the boards of ASOS plc, Blacks Leisure Group plc, JJB Sports plc, the EMI group, Silverstone, OfficeTeam, Erno Laszlo, Capital Radio plc and GCap Media plc.

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Speaker schedule
09.10 - 09.30 Opening Keynote Address, Tales from the Frontline

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M&S
Patrick Bousquet-Chavanne, Member of the Board & Executive Director - Marketing & International, M&S

Patrick was appointed to the Board in July 2013, and assumed additional responsibility for our International business in July 2014. Patrick has more than 25 years of extensive experience in the international branded consumer goods industry, in London, Paris and New York. He has strong experience in developing and marketing brands globally, and a broad knowledge of enhancing business performance and customer experience in a branded retail environment.

He joined the Estée Lauder Companies in 1989 as Vice President and General Manager, Aramis International, before running Estée Lauder’s worldwide Travel Retailing business. Between 1998 and 2008 Patrick was a member of Estée Lauder’s Executive Committee, where he served as President of International, directing the expansion of all Estée Lauder company brands across 130 countries. Most recently Patrick was Group President of the Estée Lauder companies, where he had worldwide P&L responsibilities for some of the company’s largest brands. He stepped down from Estée Lauder in 2008 to pursue new opportunities in the new technologies field.

Patrick sits on the Board of Brown-Forman Inc, a global spirits company and on the Board of Collectively.org, a digital platform designed to inspire the millenials towards sustainable living.

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Speaker schedule
09.30-09.50, Opening Plenary Q&A Session

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Shop Direct
Gareth Jones, Deputy CEO and Group Chief Operating Officer, Shop Direct

Gareth joined Shop Direct in 2009 as brand director for Very.co.uk.
After driving dramatic growth, he was promoted to retail director across the group’s suite of brands. In 2014, he was appointed deputy CEO, with the role of COO added to his remit in early 2015. Gareth’s responsibilities span ecommerce, customer experience, intelligence and services, strategy, Very Exclusive, fulfilment, opeerations and process excellence.

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Speaker schedule
3rd Keynote Speaker

Stream 1: The Customers

New Look
Jack Smith, Group Digital Director, New Look

Jack Smith joined New Look in March 2014 as group digital director, responsible for the development of the business across all digitally enabled channels.
Prior to New Look, Smith was the head of the Retail Technology Practice at Deloitte and lead the Design practice at a Digital level. His clients were many of Europe's most high profile and recognised multi-channel retailers, his work focused on complex transformation programmes.

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Speaker schedule
14.00-14.30 Retailer Case Study. Capturing the Pocket Books of Customer on the Go!

ghd
Caroline Rolfe, Global Director, Digital, ghd

Caroline joined ghd in September 2014 to spearhead the British brands digital evolution and drive the eCommerce sales and digital presence in their global markets. She specialises in digital strategy, eCommerce excellence, digital infrastructure and social business strategy. Her background is with a variety of retail favourites including Belstaff, Links of London and the Arcadia group. She got her 'eCommerce stripes’ at Estee Lauder Companies where she spent over 8 years establishing eCommerce within their core brands including launching clinique.co.uk. She is also an active speaker in the eCommerce industry on a range of subjects, a guest speaker on the IDM digital courses, and also a member of the IDM's Digital Council. Outside of the day job Caroline is Co-owner and commercial director of runninginheels.com which is a womens' lifestyle content website in the UK

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Speaker schedule
12.30-13.00 Retailer Case Study. Digital to Drive Deeper Customer Connections

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John Lewis
Paul Coby, CIO, John Lewis

Paul joined John Lewis in March 2011. Previously, he had been Chief Information Officer (CIO) of British Airways for 10 years, where he was in charge of the management of all IT across the BA Group. Paul joined BA from the Civil Service where he held senior roles including Principal Private Secretary to the Secretary of State for Transport, Deputy Director of Rail Privatisation, and Head of Resource Management for the Road Programme.

Paul is also Chair and President of the Societe Internationale de Telecommunications Aeronautiques (SITA), which is the systems and service co-operative owned by the Air Transport Community operating in 200 countries around the World, and Chair of the CIO Board of e-skillsUK, the skills council for the UK IT sector.

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Speaker schedule
16.30-17.00 Closing Keynote Address. Integrating the Old with the New for a Better, Omnichannel Customer Experience. In this session hear how one of the most loved UK retailers integrated old and new technologies and organizational structures to

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Jigsaw
Kate Holt, Group Ecommerce Director, Jigsaw

Kate started her career working for contemporary home furnishings retailer Habitat working in both store management and senior merchandising positions. Kate made the move into ecommerce in the late 90′s and worked for a variety of home and fashion catalogue based businesses under the Retail Variations group. Kate joined the Austin Reed group as ecommerce manager for Austin Reed and CC in 2006 and then moved to Jigsaw in 2012 where she is now group Ecommerce director overseeing Jigsaw UK, US and the Shop at Bluebird Ecommerce channels.

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Speaker schedule
14.35-15.15 Panel Discussion


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Singapore Post (SingPost)_7
Steven Sim, Head of eCommerce Logistics Solutions, Singapore Post

Steven focused on end-to-end E-Commerce logistic solutions for our global customers.

He is central to working across business units to drive effective and efficient solutions based on evolving customers’ needs for online and offline fulfilment capabilities.

Steven leads a business development team driving complex deals based on consultative approaches that differentiate SingPost from her competitors.

Prior to SingPost, Steven was a Partner Director in DELL, driving ISVs and Solutions partnership across APJ. His role was to build up the ecosystem of partners to help scale out and grow DELL businesses. He had also spent close to 13 years in Microsoft running sales and partner functions,across Greater China and APJ regions. Businesses included Cloud and Dynamics businesses, just to name a few. He had played a pivotal role in growing new incubating businesses during his tenur
leading the Cloud Business and Developer Tools Business.

Steven has over 20 years of sales, marketing and partners experience internationally in the ICT industry, having come from a Telco and Media background in his initial career with SingTel, MobileOne, Siemens Business Services, driving best of breed solutions internally and for customer inthe APJ region.

Steven holds a Bachelor Degree in Computer Engineering with Nanyang Technological University in Singapore.

Speaker schedule

Fortnum & Mason
Zia Zareem-Slade, Customer Experience Director, Fortnum & Mason

As the Customer Experience Director at Fortnum & Mason, Zia Zareem-Slade is responsible for creating and delivering the ideal customer experience across all channels. Zia’s role is integral in ensuring the brand’s unique sense of pleasure is delivered, from the products and services available, to how it is presented in store and online; carefully balancing the technical innovation demanded by global shoppers in today’s modern world, whilst maintaining the tradition and heritage of Fortnum’s 308 year history. Zia has over fifteen years’ experience in creating multi-channel and digital experiences and has worked with many of the UK’s leading brands, such as Selfridges, John Lewis, Virgin Atlantic and Tesco.

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Speaker schedule

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Feelunique_1
Neil Landon, CTO, feelunique.com

Neil joined feelunique.com in 2011, providing technical leadership for one of the fastest growing e-commerce companies in the UK.

Experienced executive, responsible for delivering countless e-commerce solutions. Building and managing distributed teams, responsible for IT strategy and direction.

Passionate about web development and the best use of technology to drive performance and achieve business goals.

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Speaker schedule
15.15-16.25

Monetate_1
Alex Henry, Client Solutions Director EMEA, Monetate

Alex has worked directly with all of Monetate’s European clients since joining as employee number two in EMEA. Alex has over 8 years experience in digital marketing, personalisation, optimisation, testing and marketing automation. Having worked often as the subject matter expert at leading global organisations such as Omniture, Adobe and Oracle, Alex has helped many leading global brands and companies define, adopt and execute on initiates and activities to greatly increase the success of their businesses

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Speaker schedule
11.55-12.25

PetsPyjamas.com
Gracia Amico, CEO, PetsPyjamas.com

Gracia is the CEO of PetsPyjamas, the number one online marketplace of pet products, services, travel bookings, content and community for pet lovers. As well as continuing to grow a highly innovative and ground breaking business, PetsPyjamas have been recognised for their excellence in customer experience in this fast growing industry. In 2014 they were awarded the Retail Week Customer Services Initiative of the Year and in 2015 were finalist in the BT Retail Week Etailer of the Year awards

Previous jobs include Ecommerce Director for Hobbs where she launched 4 international sites and was responsible for their multi-channel strategy and international partners both on and offline.
She spent 5 years at Topman heading up their global ecommerce department. In this capacity she launched international websites in a multitude of countries and was responsible for their multi-channel strategy. In 2007 Gracia spent a year at the luxury fashion company Burberry to set up their ecommerce marketing strategy.

Gracia was part of the first wave of ecommerce start-ups back in 2000, securing venture capital investment for her own dotcom company and has been instrumental in the launch and successful sale of various other private online companies. In 2013 she was awarded a position in the top 100 Digerati and was also recognised as a key player in the industry with her presence in the top 100 Movers and Shaker ranking. Gracia was most recently awarded as the One to watch on both the Retail Week Top 100 power list and the Retail Week Etail Power list. Gracia has a Master’s Degree in Sinology and Business studies from the Leiden University in the Netherlands

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Speaker schedule
14.35-15.15 Panel Discussion

Singapore Post (SingPost)_2
Marcelo Wesseler, CEO, Singapore Post

Marcelo leads the eCommerce business unit for SingPost. He has more than 15 years of international experience in global eCommerce businesses and held senior management positions at KPMG Consulting, Hewlett Packard in the US, and RS Components. Prior to joining SingPost in 2012, Marcelo implemented businesses like http://hpshopping.com, http://sonystyle.com, http://mini.com, http://china.rs-online.com to name a few.

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Speaker schedule

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Twitter_1
Tariq Slim, Head of Telco and Tech, Twitter UK

Tariq has over a decade of experience in digital and social advertising sales and business development. Currently leading strategic partnerships with key accounts at Twitter, Tariq previously held roles at Facebook and Orange. Tariq has a passion for consulting brands to maximise their use of social platforms for marketing and business objectives with data at the heart of developed solutions and designed strategies.

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Speaker schedule
11.20 - 11.50

Stream 2: Product and Services

John Lewis_1
Mark Felix, Director - Online Trade, John Lewis

Responsible for Trading for John Lewis's online channel, Mark is currently the Director, Online Trade for johnlewis.com.

Mark joined John Lewis in February 2015. Previously, he was at Sainsbury's in roles including Strategy, Pricing and Trading Online for Food, General Merchandise and Clothing. Mark began his career in consulting.

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Speaker schedule
14.35-15.15 Merchandising for the Tech-Savvy, Modern Shopper Driving a seamless customer experience across customer touch points is an absolute imperative for retailers hoping to win business from the ?on the go? consumer. Getting to grips with the

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House of Fraser
Sarah Baillie, Head of Multi Channel Business Development, House of Fraser

Sarah Baillie is Head of Multi Channel Business Development at House of Fraser responsible for establishing new routes to market and ultimately growing the number of House of Fraser Multi Channel customers. Her remit includes International ecommerce expansion, the suite of House of Fraser mobile apps, digital elements in store (including Buy and Collect, Order in Store and the Online Stores) and the Wedding List. Her recent deliveries include launching the House of Fraser Android app, the new Online Store partnership with Caffe Nero in Cambridge and the roll out of the Buy and Collect Check in system as well as Beacon Mannequins. Prior to her time at House of Fraser Sarah lead the development of the digital channels at Debenhams.

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Speaker schedule
14.00-14.30 Retailer Case Study. Walking Your Customer Through Their Online Shopping Journey. Reaching audiences needs to become smarter to cut through the other clutter fighting for attention. Understanding the series of interactions customers h

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eBay
Andrew Towers, Head of Mobile, eBay

Andrew is Head of Mobile at eBay UK. Prior to this, he spent nearly 4 years at thetrainline.com as Head of Product Development and held previous positions with sporting bet and Tesco.com.

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Speaker schedule
14.35-15.15 Panel Discussion

boohoo.com_1
Richard Clark, Marketing Director, Boohoo.com

Richard joined boohoo as Marketing Director in June 2014 and joins with a proven track record in marketing and digital. Prior to joining boohoo, Richard held a number of senior roles. Most notably he looked after the commercial elements of the Argos eCommerce operation and was a key figure in the digital transformation strategy for the business. Richard also held senior roles with Dixons Stores Group and Best Buy Europe. Prior to his life in retail Richard ran the marketing and communications effort for Nationwide Building Society, which included award winning multi-channel advertising campaigns and of course the societies successful football sponsorships.
Richard is now responsible for driving the boohoo marketing effort across the globe and ensuring best practice is in place to enable the business to continue its rapid growth on an efficient spend.

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Speaker schedule
14.35-15.15 Panel Discussion

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Farfetch.com
David Lindsay, Senior Vice President-Technology, Farfetch.com

At Farfetch, David oversees the product, digital design, UX and technology aspects of the rapidly expanding business and is responsible for the overall technology strategy within Farfetch.

Edinburgh-born, David initially worked at a variety of Scottish technology companies before heading to London at the end of the first “dot com” boom. He spent time building web solutions for online sports sites before finding his niche in fashion technology with Net-a-Porter.com where he was responsible for architecting all of their site and back-office systems. David subsequently joined Wednesday, the digital arm of the Saturday group, where he worked with a large number of luxury fashion brands before leaving to join Farfetch in 2013.

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Speaker schedule
11.20-11.50 Opening Retailer Keynote, Track 2

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GO Outdoors Ltd
Jon Asbury, Multichannel Director, GO Outdoors Ltd

Jon Asbury is Multichannel Director at GO Outdoors the market leading and fastest growing Outdoor equipment and clothing retailer with over 15 years experience in eCommerce retailing and is responsible for the commercial performance, operational effectiveness and strategic development of the GO Outdoors Multichannel business. GO are one of the few retailers to have an understanding of offline customers that matches their understanding of online customers. Prior to this Jon led a team of specialists responsible for the development and trading of the Halfords Multichannel offer.

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Speaker schedule
11.55-12.25: Sponsor Case Study: Apptus

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Facebook
Martin Harbech, Head of Ecommerce & Retail, Facebook

Martin Harbech is Head of E-commerce and Retail at Facebook, based in their London office. Prior to Facebook, Martin held positions at Amazon, where he managed a number of different businesses across Marketplace and Retail, and at Google, where he managed their partner network in the Nordics.

Speaker schedule
16.30-17.00 Closing Retailer Keynote

River Island
Helen Colclough, E-commerce Development Manager, River Island

Helen Colclough is currently the eCommerce Development Manager at fashion retailer River Island responsible for development across the .com and international domains as well as via River Island’s successful app channels. From career beginnings in store retail Helen has worked across the retail and technology space –including four years at management consultancy Accenture being focused on large multichannel platform implementations for many of the UK High Street’s big names - to process improvement and operational excellence at one of the UK’s fastest growing businesses notonthehighstreet.com. Helen has a strong technical background and is passionate about retail in all its forms.

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Speaker schedule

klarna
Jonathan Sheard, Head of Enterprise Sales, Klarna UK

Jonathan heads up Klarna's Enterprise Sales division in the UK. With 14 years experience working within the payments industry, initially in project management before moving into sales, Jonathan has a good knowledge of the complete payment value chain from POS to card acquiring to eCommerce and now Klarna. Jonathan has been leading enterprise level opportunities across market verticals and has a strong focus on technical and consulting expertise. Jonathan has a Business Studies degree from Northumbria University and a Master certificate in Project Management and he loves spending his spare time running, cycling and skiing down snowy mountains.

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Speaker schedule
15.55 - 16.25

Strean 3: The Order

Google
Martijn Bertisen, Director, Retail, Google UK

Martijn is responsible for leading Google’s eCommerce initiatives and strategies across a large portfolio of retail clients. This involves the management of a sales and account management team that shares the benefits of Google advertising solutions and other products directly with senior level executives. Over the last 7 years Martijn has worked with and developed a deep understanding of some of the world’s leading retail businesses and more recently leads Google UK’s export strategy helping retailers get the most out of the global digital opportunities.

Speaker schedule
16.30-17.00 Closing Keynote, Future Ball Gazing: Technology to Futureproof your Business

Luxottica Group
Gaetano Sodo, General Manager, Global Ray-Ban Direct-to-Consumer, Luxottica

Gaetano Sodo is responsible for Ray-Ban overall Direct-to-Consumer strategy and execution, including development of Ray-Ban direct store channel, global e-Commerce business and omni-channel scenarios. Previously, Gaetano has been a partner of PwC Consulting helping top fashion and retail companies with their digital and operational transformation. He then joined Nike Inc., where he led visioning, strategy and execution of industry best practice operations for Nike’s Global Retail channel and e-Commerce global business.
Gaetano is co-author of two books (“Fashion Branding 3.0”, 2010 and “The Retail strategy for Fashion and Luxury industries”, 2006) and has published several articles on Retail, Digital, Supply Chain and CRM topics.

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Speaker schedule
14.35-15.15 Panel Discussion

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Boots PLC
Robin Phillips, Multichannel Director, Boots

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Speaker schedule
12.30-13.00 Retailer Case Study

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Azoya_1
Don Zhao, Co-Founder & Executive Director, Azoya

The co-founder & Executive Director of Azoya International, and in charge of the company general business development and operations in 11 countries as well as the B2B partnership strategy. He was previously in the telecom sector and had been working in retail and telecom industries overseas for over 10 years in 23 countries in Europe, North America, ANZ, Middle East and Africa. He was the general technical and services director before he left his previous employer company and leaded telecom programs with total value over 1 billion USD worldwide.

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Speaker schedule
11.55-12.25

Moss Bros
Neil Samson, Omnichannel Director, Moss Bros

Neil Sansom is currently omnichannel director for Moss Bros, prior to this he was marketing director for 3 years at M & M Direct where he led the online sales growth.

Previously Sansom worked with the world’s second largest e-tailer, Otto Group, where, as business development director, he launched the innovative fashion brand, Oli.co.uk. Wider experience includes marketing and commercial experience at Kingfisher, Freeserve and Shop Direct. Sansom was also responsible for Comet’s first e-commerce website and for building a global multi-channel strategy for Shell International.

Neil enjoys football and golf and is married with two young children

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Speaker schedule
14.35-15.15 Panel Discussion

The Co-operative Group
Gail Lyon, Global Digital Group Social Media & Digital Engagement Lead, The Co-operative Group

A senior global marketer specialising in social media & digital, Gail has experience working in B2B, retail and financial services sectors. Gail is currently the Group Social Media & Digital Engagement Lead for The Co-operative Group

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Speaker schedule
14.35-15.15 Panel Discussion

The Cambridge Satchel Company
Jonny Wooldridge, Chief Technology Officer, The Cambridge Satchel Company

Jonny Wooldridge is CTO of The Cambridge Satchel Company and has a history of leading agile cross-functional teams in dynamic and fast paced start-ups in London including lastminute.com, Opodo.com and Photobox.com. Prior to joining The Cambridge Satchel Company he was Head of Web Engineering at Marks & Spencer. He was instrumental in bring agility to the technical teams within M&S whilst working on their recent 3 year / £150 Million project to re-platform the website, order management systems & customer service tools.

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Speaker schedule
11.20 - 11.50


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Delphix_1
James Spafford, Director of Northern Europe, Delphix

James is the Enterprise Director NEMEA for Delphix, the ‘Data as a Service’ company.

James' career in Enterprise Solution sales has spanned 25 years with EMC, IBM, VMware and now Delphix

In IBM he led teams globally in the creation, execution and closing of complex $Multimillion technology solution deals. He was involved at the start of IBM’s software ELA business and also held leadership positions with Tivoli, Websphere, zSeries and Enterprise team in the UK , he then led the IBM Enterprise business across Asia Pacific for 6 years reporting directly into HQ, before returning to Europe to lead IBM’s most complex commercial client engagements in Retail and Finance.

James then joined VMware in January 2014 as Enterprise Sales Director for the UK Tier 1 team with the objective of transforming VMware’s approach to their strategic client engagements and creating a compelling client vision with clear executable business cases. His mission at Delphix is to grow the business across Northern Europe and build out a valued long term client strategy with a dynamic Enterprise team.

James has received multiple prestigious awards for sales excellence and leadership over the last 22 years, including the IBM CEO’s ‘Global Best’ and ‘Summit’ Awards.

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Speaker schedule
15.15-16.25



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