10.40 – 11.20 – Coffee and Networking Break
STREAM 1: THE CUSTOMER
|Without customers there’s no business! While customer acquisition, retention and conversion has always been at the heart of retail strategy, rapidly evolving technologies have enabled a host of new tools to connect with, sell to and fulfill new expectations for product availability and delivery. While core objectives have remained the same, how have new tools and technologies impacted overall strategy? Or have they?|
Opening Keynote Address: Future Ball Gazing – Using Social Networks to Understand and Connect with Your Customers
Social media has dramatically changed the way that consumers interact with brands but what complexities, and challenges need to be understood before social can be fully leveraged to enhance customer engagement which can be harnessed as a competitive weapon?
Tariq Slim, Head of Telco and Tech, Twitter UK
Sponsor Session: Monetate
The Power of Personalisation: Getting Started, Top Tips and Best Practice with Monetate
Join Monetate as we give an inside view on the power of advanced personalisation, content optimisation and segmentation and how it positively impacts online KPIs and customer experience. See how leading retailers have put personalisation into practice as well as our top tips and best practices for getting started this year.
Alex Henry, Client Solutions Director EMEA, Monetate
Capturing the Pocket Books of Customers on the Go!
10 years ago mobile was nowhere, now it is EVERYWHERE – connecting consumers to products and driving e-commerce forward at a seemingly explosive rate! The past few years have seen a radical transformation in how consumers are discovering, connecting and engaging with the world. How can retailers use mobile to reach the connected, on the go consumer? How can the latest technologies be harnessed to deliver winning experiences? What is the impact on the bottom line?
|13.00 – 14.00 – Lunch and Networking Break||14.00-14.30
Digital to Drive Deeper Customer Connections
Never has it been more important that we take a look at how e-commerce can more fully play its role in the overall business mix; growing market share at the same time as performing a broader role in support of a businesses more holistic objectives. Hear how a leading luxury beauty brand is reaping greater reward by taking ecommerce one step further to build deeper customer connections.
Caroline Rolfe, Global Director – Digital, ghd
|15.15 – 15.55 – Coffee and Networking Break|
Sponsor Session: SDL
Making Customers Feel Unique
Neil Landon, CTO of feelunique.com joins SDL Fredhopper to discuss how true shopping personalisation and customer experience at Feelunique.com is driving focus and growth for their business in 2015, listen how their strategy is leading the way for the online shopping experience .feelunique.com is the destination for beauty! Stock lists of over 18000 health and beauty products from over 550 major brands such as bareMinerals, Decléor
Neil Landon, CTO, feelunique.com
Closing Keynote Address: Integrating the Old with the New for a Better, Omnichannel Customer Experience
In this session hear how one of the most loved UK retailers integrated old and new technologies and organizational structures to perpetuate a culture of innovation that puts the customer centre stage
Paul Coby, CIO, John Lewis
|17.00 PM – FREE exhibitions & Conference closes|
|17.00 to 20.00 PM – Post conference cocktail party|