Three Keynotes open the conference under the theme of “Directions”, considering how to set a direction for retail based on the experience of the last decade and the next stage of digitally-led transformation in retail. Part celebration of achievements to date, part case study on the current context, the culmination of the Keynotes will be setting a direction for multichannel retailers for the coming decade, while still trading the current season!

09.00 Chairman’s Introduction
Ian Jindal, Internet Retailing Magazine


Opening Plenary Q&A Sessions: Tales from the Frontline

How can we set a direction for retail that bridges the experience of the last decade and the next stage of digitally-led transformation? Hear from the industry trailblazers, who have been defining and shaping retail strategy for the past decade and are still at the helm, responding and reacting to new technologies and customer demands to map a blueprint for change and success in the years ahead.

09.10 – 09.40

Peter Williams, Chair,

09.40 – 10.10

Patrick Bousquet-Chavanne, Member of the Board & Executive Director, Marketing & International, Marks and Spencer

10.10 – 10.40

Gareth Jones, Deputy CEO and Group Chief Operating Officer, Shop Direct


10.40 – 11.20 – Coffee and Networking Break



The ‘unit of commerce’ in multichannel is the order. More so than the sale, it is the creation of an order that drives our operations to pick, pack, ship and deliver – whether to home, store or collection point.

Customers want more control and information about this unit of commerce and exposing data and control to a customer is a new service frontier. Optimising the routing, the decision intelligence and the service levels is an enterprise-wide challenge, but one that’s tightly bound with profitability and customer-facing capability. In this stream we’ll learn from the silo-busting business-wide approaches to managing the order – from store, warehouse, web and mobile, along with a view on the commercial pressures leading to further change.


Opening Keynote Sponsor Address: Demandware
Digital Transformation from Inside Out to Meet Changing Customer Expectations

Jonny will talk through lessons learned in the world of omni-channel ecommerce from startups to large enterprises. He will talk through his approach for creating a unified commerce strategy for The Cambridge Satchel Company. The strategy is fundamental in supporting the company’s impressive growth plans.

Jonny Wooldridge, ‪Chief Technology Officer, The Cambridge Satchel Company


Sponsor Session: Azoya
Lifting the Barriers of Cross-Border to Cash in on China’s eCommerce Boom

In 2014, overseas e-tailers attracted 30 million Chinese consumers, spending £15 billion on overseas shopping websites. Don Zhao will share insights on the growing opportunities for overseas retailers and how to grow international B2C and Cross-Border at little cost and zero risk

Don Zhao, Co-Founder & Executive Director, Azoya


Beyond the Shopkeeper – Integrating Mobile and In-Store

What do brands need to know about bridging the gap between mobile and in-store and how can you drive loyalty in an increasingly fickle market? With consumers increasingly demanding fast, slick and user-friendly online and mobile experiences brands to rethink strategies for packaging and showcasing offerings to delight and engage the consumer anytime, anyplace, anywhere!


Robin Phillips, Multichannel Director, Boots

13.00 – 14.00 – Lunch and Networking Break

Aligning Digital Innovation with Consumer Experience to Build Brand Equity and Drive ROI

In the new digital era consumers are overloaded with several solicitations and propositions. They are expecting global brands to offering an engaging and relevant experience while providing value to each individual. Join Gaetano Sodo to understand how the world’s largest eye wear company uses personalisation and augmented reality to build brand equity, speak directly to consumers and meet shifting demands in the digital today.

Gaetano Sodo, General Manager, Global Ray-Ban Direct-to-Consumer, Luxottica


Panel Discussion: Injecting Inspiration into Transactional Journeys

Offering a superior customer experience is essential to drive satisfaction but also loyalty- and speed and flexibility are at the heart of what customers are demanding from retailers today. How can the relationship be measured and how are retailers cutting through the clutter to win on customer experience and build long-term loyalty to drive ROI?

Neil Samson, Omnichannel Director, Moss Bros Gail Lyon, Global Digital Group Social Media & Digital Engagement Lead, The Co-operative Group

15.15 – 15.55 – Coffee and Networking Break

Sponsor Session: Delphix
How to Realise Continuous Agile Delivery within the Digital World by Releasing your Data Without Losing Control

Delphix ‘Data as a Service’: in this session learn how to half your application project times, reduce infrastructure costs by up to 90%, get your teams working on real complete live data, while delivered in a secure manner with data masking; enabling your data and its capability into the Cloud.

James Spafford – Director of Northern Europe, Delphix


Closing Keynote Address: Future Ball Gazing: Technology to Futureproof your Business  

eCommerce is advancing at an unprecedented pace with new technologies and strategies driving retail growth, innovation and new opportunities for ROI. Where the biggest growth opportunities and how are retail giants and new entrants using technology to win and increase market share in the brave new retail universe?


Martijn Bertisen, Director- Retail, Google UK

17.00 PM – FREE exhibitions & Conference closes
17.00 to 20.00 PM – Post conference cocktail party

Title Sponsor Plenary Session Sponsor Roundtable Sponsor C-Level Dinner Sponsor
Singapore Post (SingPost) height=
Event Bag Sponsor Post Event Party Sponsor Coffee Point and Programme Sponsor Delegate Notebooks & Pens Sponsor
Wiser height= C4 Commerce
Tabletop sponsor Registration & Badge Sponsor Floor Tile Sponsor Trade Partner
C4 Commerce C4 Commerce IMRG height=

Internet Retailing Magazine is published bimonthly and takes a commercial, robust and uncompromising view of the developments, trends, issues.

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