09.00 Chairman’s Introduction
Ian Jindal, Internet Retailing
09.10 Opening Keynote Address: Tales from the Frontline
Peter Williams, Chair, Boohoo.com/Jaeger/NED

STREAM 1: THE CUSTOMER

Without customers we have no business. How can we gain their interest, take their money and repeat profitably?

  • How has the approach to the customer changed? From acquire/convert/retain, via customer lifetime value to customer-centric businesses – jargon? or a real shift?
  • What is the connection between a customer and our brand?
  • New thinking that will inform our view of and connection with customers for the coming decade

 

11.20-11.50
Opening Retailer Keynote: Integrating the Old with the New for a Better, Omnichannel Customer Experience
In this session hear how one of the most loved UK retailers integrated old and new technologies and organizational structures to perpetuate a culture of innovation that puts the customer centre stage!

Speaker TBC

12.30-13.00
Retailer Case Study: E-commerce to Drive Deeper Brand Connections

Never has it been more important that we take a look at how e-commerce can more fully play its role in the overall business mix; growing market share at the same time as performing a broader role in support of a businesses more holistic objectives. Hear how a leading brand is reaping greater reward by taking ecommerce one step further to build deeper.

Speaker TBC

14.00-14.30
Retailer Case Study: Capturing the Pocket Books of Customer on the Go!

10 years ago mobile was nowhere, now it is EVERWHERE – connecting consumers to products and driving e-commerce forward at a seemingly explosive rate! The past few years have seen a radical transformation in how consumers are discovering, connecting and engaging with the world. How can retailers use mobile to reach the connected, on the go consumer? How can the latest technologies be harnessed to deliver winning experiences? What is the impact on the bottom line?

Jack Smith, Group Digital Director, New Look

14.35-15.15
Retailer Case Study: Customer Engagement – it’s getting personal!

Speaker TBC

15.15-16.25
Retailer Case Study: Connecting the Dots Between Customers, Devices and Channels

At the heart of cutting-edge omni-channel retailing is the ability for shoppers to order and receive from their channels of choice. What strategies, technologies and are driving omni-channel and successful home delivery? How can an omni-channel approach to home delivery result in increased market share and profitability?

Speaker TBC

16.30-17.00
Closing Keynote Address: Future Ball Gazing – Connecting with Tomorrow’s Customers

Speaker TBC



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This event is owned by:

Internet Retailing Events Ltd, Part of the Clarion Events Group , 2nd Floor, 52-54 Gracechurch Street, London