Time is the heartbeat of retail with operations, logistics, supply chain, IT and systems being time-based or time-sensitive. From auctions to speed of delivery and seasonal activities, this streams covers retail from real-time to the long-term.
|09.00 Chairman?s Introduction
Ian Jindal, Editor-in-Chief, Internet Retailing
Mark Lewis, Online Director, John Lewis
Responsible for the profitability and development of John Lewis’s online channel, Mark leads the online and omni-channel development teams.
Andy Harding, Executive Director, Multi Channel, House of Fraser
Andy Harding is the Executive Director, Multi Channel for the House of Fraser and is responsible for the UK and international, online and mobile strategy.
J?r?me Cochet, Senior Vice President Sales, Zalando
J?r?me joined Europe?s leading online platform for shoes and fashion in 2011, and is responsible for sales, performance marketing and customer management in all 15 of Zalando’s active European markets
Emma Robertson, Managing Director, Transform
11.20 – 11.50
|11.55 – 12.25
Maximising the customer experience by synchronising digital and physical worlds
New front ends, new back end systems to run online, in store, contact centres and mobile, what?s next? B&Q is on an omnichannel journey that?s bringing them from a position of catch up to one of acceleration poised to harness the customer and colleague experience changes in architecture, hardware, functionality and culture. Mike Durbridge will share key learnings from the transformation journey to date and how the synchronisation of digital and physical is enabling a move to stores that are easier to browse and shop with customers that are more confident to serve themselves.
|12.30 – 13.00
Digital innovation at Sainsbury?s
Sainsbury?s boasts a ?1bn+ online channel, was the first UK supermarket to launch Click & Collect at scale, the first to experiment with ?Mobile Scan & Go?, and has created an industry-leading proposition in digital ebooks. Bringing 145 years of history to the digital arena, Sainsbury?s has an exciting future. Jon Rudoe will talk about Sainsbury?s latest innovation and continued development as a leading omnichannel retailer.
Jon Rudoe, Digital and Technology Director, Sainsbury’s
|13.00 – 14.00 – LUNCH|
|14.00 ? 14.30
Multichannel success is about meeting the challenge of constant change – Ready for that?
Leading retailers need to trial, assess and constantly adapt their multichannel merchandising strategies. This is a complex, challenging and resource intensive task and carries a high risk of failure. This session will look at how retailers can thrive on constant change and adapt online selling tactics in real-time to deliver the optimal, intelligent multichannel strategy. Apptus will share some important insights that could make a significant difference to your business: reducing your cost of optimisation and driving your competitive advantage and growth.
Michael Mokhberi, CEO, Apptus
Stream keynote sponsored by
|14.35 ? 15.15
Panel Discussion ? How far can delivery and returns choice take retail and courier margins and markets?
The panel will consider operations and logistics issues around delivery to home, click and collect, lockers, location, timing, margins and maximising returns.
Peter Louden, Project Director, Doddle (National Rail)
Chris Haighton, Head of Retail Logistics, Shop Direct
Walter Blackwood, Director of Logistics, Mothercare
Andrew Starkey, Head of e-Logistics, IMRG
|15.15 – 15.55 – BREAK|
|15.55 ? 16.25
Transformation at scale: The M&S digital storyIn 2010, M&S set out its plans to become a leading international, multi-channel retailer. Central to this plan was to move away from the Amazon-based platform and build an M&S owned multichannel platform and infrastructure. In this presentation, David will provide the inside track on the transformation and creation of a new flagship digital experience that is built around the evolving customer.
David Walmsley, Director M&S.com, Marks & Spencer
|16.30 ? 17.00
Closing keynote: Blurring the lines of retailThe lines between publishing and retailing are blurring with retailers launching magazines and publishers selling product online linking their digital, print and mobile titles. Is this convergence becoming a sales channel in its own right, a route to further customer engagement or is it the future of retailing? Hear how Cond? Nast is pushing boundaries for its titles and partner brands.