Track Sponsors:

red technology

Time is the heartbeat of retail with operations, logistics, supply chain, IT and systems being time-based or time-sensitive. From auctions to speed of delivery and seasonal activities, this streams covers retail from real-time to the long-term.

09.00 Chairman?s Introduction
Ian Jindal, Editor-in-Chief, Internet Retailing
09.10 Keynote
Mark Lewis, Online Director, John Lewis
Responsible for the profitability and development of John Lewis’s online channel, Mark leads the online and omni-channel development teams.
09.40 Keynote
Andy Harding, Executive Director, Multi Channel, House of Fraser
Andy Harding is the Executive Director, Multi Channel for the House of Fraser and is responsible for the UK and international, online and mobile strategy.
10.10 Keynote
J?r?me Cochet, Senior Vice President Sales, Zalando
J?r?me joined Europe?s leading online platform for shoes and fashion in 2011, and is responsible for sales, performance marketing and customer management in all 15 of Zalando’s active European markets
Chairman?s Introduction
Emma Robertson, Managing Director, Transform

11.20 – 11.50
Inspiring creativity online paints a rosy picture for Winsor & Newton
Prior to relaunching its new website, Winsor & Newton was faced with the challenge of having a limited, or no, direct relationship with the users of its fine art products. By putting the artist at the heart of its strategy and including innovative, built-in community tools on its site, the company has developed real online stickiness. Fleur and James will share the strategy and key innovations helping Winsor & Newton grow sales through its online and offline channels, gain valuable insight into its users, and establish itself as the product of choice for artists the world over.

Fleur Meurer-van Heek, Head of Ecommerce, ColArt
James Candy, Business Development Director, Red Technology Solutions

Stream keynote sponsored by:Certona logo

11.55 – 12.25
Maximising the customer experience by synchronising digital and physical worlds
New front ends, new back end systems to run online, in store, contact centres and mobile, what?s next? B&Q is on an omnichannel journey that?s bringing them from a position of catch up to one of acceleration poised to harness the customer and colleague experience changes in architecture, hardware, functionality and culture. Mike Durbridge will share key learnings from the transformation journey to date and how the synchronisation of digital and physical is enabling a move to stores that are easier to browse and shop with customers that are more confident to serve themselves.

Mike Durbridge, Omni Channel Director, B&Q

12.30 – 13.00
Digital innovation at Sainsbury?s
Sainsbury?s boasts a ?1bn+ online channel, was the first UK supermarket to launch Click & Collect at scale, the first to experiment with ?Mobile Scan & Go?, and has created an industry-leading proposition in digital ebooks. Bringing 145 years of history to the digital arena, Sainsbury?s has an exciting future. Jon Rudoe will talk about Sainsbury?s latest innovation and continued development as a leading omnichannel retailer.

Jon Rudoe, Digital and Technology Director, Sainsbury’s
13.00 – 14.00 – LUNCH


14.00 ? 14.30
Multichannel success is about meeting the challenge of constant change – Ready for that?
Leading retailers need to trial, assess and constantly adapt their multichannel merchandising strategies. This is a complex, challenging and resource intensive task and carries a high risk of failure. This session will look at how retailers can thrive on constant change and adapt online selling tactics in real-time to deliver the optimal, intelligent multichannel strategy. Apptus will share some important insights that could make a significant difference to your business: reducing your cost of optimisation and driving your competitive advantage and growth.

Michael Mokhberi, CEO, Apptus

Stream keynote sponsored by

14.35 ? 15.15
Panel Discussion ? How far can delivery and returns choice take retail and courier margins and markets?
The panel will consider operations and logistics issues around delivery to home, click and collect, lockers, location, timing, margins and maximising returns.

Panellists include:
Peter Louden, Project Director, Doddle (National Rail)
Chris Haighton, Head of Retail Logistics, Shop Direct
Walter Blackwood, Director of Logistics, Mothercare
Andrew Starkey, Head of e-Logistics, IMRG
15.15 – 15.55 – BREAK


15.55 ? 16.25
Transformation at scale: The M&S digital storyIn 2010, M&S set out its plans to become a leading international, multi-channel retailer. Central to this plan was to move away from the Amazon-based platform and build an M&S owned multichannel platform and infrastructure. In this presentation, David will provide the inside track on the transformation and creation of a new flagship digital experience that is built around the evolving customer.

David Walmsley, Director M&, Marks & Spencer
16.30 ? 17.00
Closing keynote: Blurring the lines of retailThe lines between publishing and retailing are blurring with retailers launching magazines and publishers selling product online linking their digital, print and mobile titles. Is this convergence becoming a sales channel in its own right, a route to further customer engagement or is it the future of retailing? Hear how Cond? Nast is pushing boundaries for its titles and partner brands.

Franck Zayan, President of E-Commerce, Cond? Nast International

Title Sponsor Plenary Session Sponsor Roundtable Sponsor C-Level Dinner Sponsor
Singapore Post (SingPost) height=
Event Bag Sponsor Post Event Party Sponsor Coffee Point and Programme Sponsor Delegate Notebooks & Pens Sponsor
Wiser height= C4 Commerce
Tabletop sponsor Registration & Badge Sponsor Floor Tile Sponsor Trade Partner
C4 Commerce C4 Commerce IMRG height=

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This event is owned by:

Internet Retailing Events Ltd, Part of the Clarion Events Group , 2nd Floor, 52-54 Gracechurch Street, London