Track Sponsors:

Certona logo

To sell, retailers have to be at the right time, but also in the right place. In the multichannel age the notion of place is challenged and extended as retail can happen anywhere from the high street, to digital in store, on mobile, the tablet shopper at home, cross border.

09.00 Chairman?s Introduction
Ian Jindal, Editor-in-Chief, Internet Retailing
09.10 Keynote
Mark Lewis, Online Director, John Lewis
Responsible for the profitability and development of John Lewis’s online channel, Mark leads the online and omni-channel development teams.
09.40 Keynote
Andy Harding, Executive Director, Multi Channel, House of Fraser
Andy Harding is the Executive Director, Multi Channel for the House of Fraser and is responsible for the UK and international, online and mobile strategy.
10.10 Keynote
J?r?me Cochet, Senior Vice President Sales, Zalando
J?r?me joined Europe?s leading online platform for shoes and fashion in 2011, and is responsible for sales, performance marketing and customer management in all 15 of Zalando’s active European markets
Chairman?s Introduction
Marco Vergani, VP & GM, Digital River
11.20 – 11.50
Thriving in the new digital economy by regaining ownership of the customer connection
As channels to consumers consolidate, it is becoming more imperative for digital companies to diversify using new business models?.and go direct. The winners will master the art of matching offers to consumers? buying behaviour in each market; regardless of form factor; through a seamless purchasing experience; capitalising on a direct relationship which provides unique or exclusive content.

Chantal Restivo-Alessi, Chief Digital Officer, HarperCollins Publishers Worldwide introduced by Marco Vergani, VP and General Manager, Digital River

Stream keynote sponsored by:

11.55 – 12.25
The store of the future is everywhere
Comptoir des Cotonniers launched 10,000 boutiques in just one night, transforming almost everything into a boutique: bus shelters; billboards; magazines; caf? tables; postcards; t-shirts; notebooks; tote bags and even Uber private chauffeurs. Val?rie Dassier and Fran?oise Cousin will share their experiences of offering a revolutionary and amazing mobile shopping experience to customers.

Val?rie Dassier, e-Business, CRM and Customer Service Director, Comptoir des Cotonniers
Fran?oise Cousin, E-business Projects Manager, Fast Retailing

12.30 – 13.00
Revealed: the Internet Retailing Top 500

With over 250,000 retail businesses in the UK we can indeed be said to be a nation of shopkeepers but who ranks ?top? in the UK?s competitive and demanding market? Internet Retailing has been examining the dimensions of performance within multichannel retail, questioning the extent to which these dimensions are leading indicators of success, extracting learnings and good practice insights and connecting the capabilities of the suppliers and key staff. Now we can unveil the Top500 listing. Where do you rank?

Ian Jindal, Editor in Chief, Internet Retailing

13.00 – 14.00 – LUNCH


14.00 ? 14.30
The where, why and how of online international expansion
Venda will be joined by a high profile US client with global brand awareness as they discuss the challenges and rewards of expanding internationally. Sharing their key learnings, as well as the process they underwent to decide why they chose to expand their global operations, which markets to expand into, and how to tackle the challenges such as managing fulfilment and returns and providing customer service excellence which is consistent with their luxury brand.


Stream keynote sponsored by: Certona logo

14.35 ? 15.15
Panel Discussion ? Mobile
The panel will discuss issues around mobile commerce, the importance of the tablet and second screening, location, payments, apps, responsive design and omnichannel shopper behaviour.

Panel Discussion:
Gina Deeble, Director Multi-channel Planning & Commerce (UK), QVC
Mark Cody, Senior Group Marketing Manager ? Mobile, Tesco
Claire Davenport, Managing Director,
Matt Cohan, Online Product Director, Photobox

15.15 – 15.55 – BREAK


15.55 ? 16.25
Managing complexity for a seamless experience
Harriet Williams will speak about how Labelux is managing complexity to deliver a seamless luxury experience ? multi-brand, multi-site, multinational and multichannel.

Harriet Williams, Group Multichannel Director, Labelux

Keynote sponsored by:Certona logo

16.30 ? 17.00
Closing keynote: Anytime, Anywhere
Mark Elkins and James Eadie will share insight into how Coca-Cola is pioneering social listening and cross-channel brand engagement through mobile and retail channels to drive growth and react to real-time events around specific events including the FIFA World Cup.

Mark Elkins, Vice President, Digital Sales & Marketing, Coca Cola Enterprises
James Eadie, Integrated Marketing Communications Director, Coca-Cola North West Europe & Nordics

Title Sponsor Plenary Session Sponsor Roundtable Sponsor C-Level Dinner Sponsor
Singapore Post (SingPost) height=
Event Bag Sponsor Post Event Party Sponsor Coffee Point and Programme Sponsor Delegate Notebooks & Pens Sponsor
Wiser height= C4 Commerce
Tabletop sponsor Registration & Badge Sponsor Floor Tile Sponsor Trade Partner
C4 Commerce C4 Commerce IMRG height=

Internet Retailing Magazine is published bimonthly and takes a commercial, robust and uncompromising view of the developments, trends, issues.

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This event is owned by:

Internet Retailing Events Ltd, Part of the Clarion Events Group , 2nd Floor, 52-54 Gracechurch Street, London